Fehlerbehebung

How do I reset/power cycle my 4iE?


First, loosen the screws at the bottom of your unit at shown in the video clip below. Then remove the face of your thermostat by lifting up and off. On the back of the face is a small reset button. Using a small screw driver or writing utensil, press and hold the reset button for 15 seconds. Then place the face of the unit back on making sure the 8 gold pins line up correctly with their counterparts.

How do you find out if your ETOG sensor is defective?


In order to determine if your sensor is defective, click “Read More” for details.

How to work around a faulty ETOG sensor


To work around your faulty ETOG sensor click “Read More” for details. 

Why does my floor heat unevenly?


If wire spacing and floor height isn’t consistent, your floor may not heat evenly. Click “Read More” for details.

I nicked the wire slightly; do I need a repair kit?


When slight damage is caused to the wire, a visual assessment needs to be made. Read more.

Un-Mounting Your Thermostat


Please click “Read More” for instructions on how to un-mount your thermostat

Un-Mounting Your Thermostat


Please click “Read More” for instructions on how to un-mount your thermostat

What if my thermostat says system is on however the floor is not heating up?


If you installed your thermostat over 3 years ago and it seems to be functioning the same, however your floor is no longer heating up, call your electrician. Click “Read More” for details. 

What if my TH115 Floor Heating Thermostat says system is on however the floor is not heating up?


If you installed your thermostat over 3 years ago and it seems to be functioning the same, however your floor is no longer heating up, call your electrician. Click “Read More” for details.

What if my TH115 floor heating thermostat is not turning on?


The first items on the checklist would be to ensure that the breaker is on and that power is being supplied to the unit. Click” Read More” for details.